In this week’s episode, AmSpa CEO, Alex R. Thiersch, JD, speaks with Alain Gazaui, president of SpaKinect, a telehealth company devoted aesthetics. Alex and Alain discuss the changing digital landscape as it relates to medical spas, covering topics such as:

    • Maintaining compliance with telehealth;
    • The importance of good-faith exams;
    • What attracted Alain to the aesthetics industry;
    • How to create human connections virtually;
    • The importance of patience vs. speed when it comes to adapting technology;
    • The “flywheel” concept and its application in customer experience;
    • And much, much more!