Heather Rypien, RN, CANS, was last on the podcast mere weeks before the nationwide COVID-19 shutdown. Check in on how the closure affected her practice, how she approached re-opening, and the lessons she learned from quarantine that she plans to implement in her practice going forward. Hear about:
- What patient flow has been like since re-opening;
- How customer behavior has changed;
- What precautions she is taking for her patients and her team; and
Her outlook on the future.