Medical Spa Insider

How many patients are already in your system, just waiting for the right reason to come back?

In this episode of Medical Spa Insider, AmSpa founder and chairman Alex Thiersch sits down with Shannon Blake of Podium and Traci Andreason, FNP-C, owner of Rise Rejuvenation Center and founder of Injector’s Guide, to explore how AI employees are changing day-to-day med spa operations. Blake explains why Podium rebuilt its platform as an all-in-one system with an integrated EMR, and how its AI business manager, Operator, surfaces revenue opportunities hidden in practice data. Andreason describes what it was really like to put AI to work at Rise, from the nerve-wracking first weeks to the point where AI became one of her best employees. They discuss why buying technology doesn’t create efficiency unless you commit to training it and using it. Discussion points include:

• Ending the Tech Stack Shuffle
• From Avery to Operator
• Training AI to Know Your Practice
• Revenue Mining from Existing Patient Data
• AI-Powered Provider Reviews and Call Coaching
• What Implementation Really Takes